What happens when the quality of your care isn’t the issue?

Health systems spend years building reputations around the care they provide. Then the conversation turns to costs, legislation, a difficult business decision, or a public dispute. Suddenly, they find out a reputation for clinical excellence can only take you so far.

Our Strategic Communications Resource Hub brings together perspectives and practical guidance for healthcare leaders navigating those moments. Explore thinking on reputation, how to build one that works for you when you need it, and what to do when it comes under threat.

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What's inside

Reputation as institutional power

Hospital advocacy

Business strategy is community relations strategy

Third-party advocacy

Five questions that can change how you manage your hospital's reputation

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